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Privacy Policy

Last Updated: July 25th, 2024

We prioritize your privacy and adhere to all relevant confidentiality guidelines and data privacy laws at Don’t Look Back Coaching (“Don’t Look Back Coaching”, “DLBC”, “website”, “we,” “our”, “us”), a project of TL&C Cafe LLC. It is DLBC’s priority to safeguard the privacy of its users, and this policy outlines how we collect, use, and disclose your data.

This privacy policy is publicly accessible to all subscribers, members and users and (“users”, “you”) of our website.

1.1. Type of Data Our Website Collects

We collect data provided by users on our website in a professional manner, including personal information such as email addresses, device information, social media platform IDs, and any other voluntarily shared information for the purpose of receiving our services.

Data collection for account registeration.

  • Email
  • Full Name
  • Phone
  • Address

1.2 Automatic Information Collection

This type of information is collected from you automatically when you visit our services and website. Such information includes (but is not limited to) the IP address, browser type, device and OS type, access dates and times, and pages viewed. User interaction data may also be collected, and some information is gathered automatically through cookies.

2. Cookie Policy

Cookies are small and tiny files (usually in .txt format) that are stored on your device (computer, smartphone, tablet) when you visit websites. These tiny files help us recognize the users’ devices and remember their preferences or actions over time.

2.2. Types of Cookies We Use

  1. Essential Cookies: Essential cookies are necessary and very important for the proper functioning of the website. They facilitate fundamental functions like navigating pages, accessing secure areas, and managing sessions.
  2. Analytical/Performance Cookies: Analytical and performance cookies assist us in comprehending how visitors engage with our website by gathering and reporting information anonymously. This information helps us enhance the performance and usability of our site.
  3. Functional Cookies: Functional cookies empower the website to offer advanced functionality and personalization. We can place them or third-party service providers to remember your preferences and offer more tailored features.

2.3. How We Use Cookies

  • Authentication: To log you into our website and keep you logged in.
  • Preferences: To remember your preferences and settings.
  • Analytics: To gather statistics about website usage and performance.
  • Security: To detect and prevent security incidents.

2.4. Third-Party Cookies

For the purpose of offering our services, we use third-party cookies for services (such as PayPal and Stripe for payment). Some of the services may store cookies on the users’ devices for proper functioning. It is essential to know that we don’t control the functioning of such cookies and all of the third-party cookies shall be governed by the respective data policies of these third parties.

2.5. Cookie Management

You have complete control over cookie management and you can manage cookies from your browser settings. Most browsers allow you to control cookies, including blocking or deleting them.

2.6. Consent to Cookies

By using our website, you acknowledge, consent and accept to the use of cookies as described in this Cookie Policy. If you do not acknowledge, agree or consent to the use of cookies, you can adjust your browser settings accordingly or refrain from using our website. Cookies provide insight into user interactions (e.g., page views and link clicks) to help us improve services.

2.7 Data and Google Analytics

We use the analytic services of  Google to collect anonymous data about website usage (e.g., frequency of visits, pages viewed), solely for website improvement. Google Analytics only captures your IP address, not identifying information, and we do not combine this data with personally identifiable information.

2.8 "Do Not Track" Signals

We do not currently respond to web browser-based “do not track” signals due to industry uncertainty on standard practices.

3. Reasons for Collection of User Information

Information is collected for internal purposes:

  • Administering website services
  • Improving website services
  • Research, product development, or customer service
  • Compiling statistical data for internal or third-party use
  • Account and services management
  • Facilitating communication
  • Sharing information with new business partners in certain business events
  • Enhancing website efficiency and operations
  • Notifying users of updates or new services
  • Preventing fraud and criminal activity
  • Resolving disputes and responding to customer requests

4. Third-Party Links

To enhance user experience, we utilize third-party platform services such as Instagram, YouTube, and Facebook for brand advertising. Rest assured, we do not share, lease, or sell user information to third parties. Please be aware that our privacy policy does not govern the data safety practices of third-party websites. This policy does not cover information provided to such sites via third-party links, and we encourage users to review third-party website policies independently. We disclaim liability for the privacy policies of third parties.

5. Collection of Data from Third Parties

5.1. Data Collected from Zoom

When you participate in coaching sessions via Zoom, we may collect personal information that you provide during these sessions. This can include:

  • Audio and Video Recordings: If sessions are recorded, we will notify you and obtain your consent.
  • Chat Transcripts: Any messages or communications shared during the session.
  • Usage Data: Information about how you use Zoom, such as session duration and participation.

5.2. How We Use Zoom Data

  • To facilitate and improve coaching sessions.
  • For record-keeping and quality assurance, if recordings are made with your consent.
  • To resolve any technical issues or disputes that may arise.

5.3. Zoom’s Privacy Policy Your use of Zoom is also governed by Zoom’s Privacy Policy. Please review Zoom’s policy to understand how they handle your data.

6. Data Collected from Third Party Payment Processors

We use third-party payment processors to handle payments for our services. These processors may collect personal information such as:

  • Payment Information: Credit card details, billing address, and transaction details.
  • Contact Information: Name, email address, and phone number.

6.1. How We Use Payment Processor Data:

  • To process and manage payments for our services.
  • To prevent fraud and ensure the security of transactions.
  • To comply with legal and regulatory requirements.

6.2. Payment Processor’s Privacy Policy: Your transactions are subject to the privacy policies of our third-party payment processors. Please review their policies to understand how they handle your data.

7. Sharing of Data with Third Parties

We only share your personal information with third parties when it is necessary to provide our services, comply with legal obligations, or protect our rights. We ensure that any third-party service providers we work with adhere to strict data protection and privacy standards.

8. Security of Your Data

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

9. Privacy Rights

9.1. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

  1. Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  2. Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
  3. Right to Opt-Out: You can opt-out of the sale of your personal information (though we do not sell personal information).
  4. Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at support@dontlookbackcoaching.com.

9.2. Consent

Normally, consent from all users is obtained before collecting, using, or disclosing their personal information, except where permitted or required by law.

  1. Limiting Collection

We only collect personal information that is necessary for the purposes identified, and we do so by fair and lawful means.

  1. Limiting Use, Disclosure, and Retention

We use personal information only for the purposes for which it’s collected, and we do not disclose it to third parties without consent except as permitted or required by law. In no way or form we sell any sort of information, and we retain personal information only as long as necessary to fulfill the identified purposes or as required by law.

  1. Transparency Practices

We are transparent about our privacy practices and make our PIPEDA policy readily available to individuals.

  1. Individual Access

Upon request, individuals have the right to access their personal information and challenge its accuracy and completeness.

  1. Challenging Compliance

Individuals may address any concerns about our compliance with PIPEDA or our privacy practices to our Privacy Officer.

  1. Contact Information

For inquiries about our PIPEDA policy or to exercise your privacy rights, please contact:

Privacy Officer
DLBC

support@dontlookbackcoaching.com.

10. Protection of minors

Our website does not knowingly collect information from children under 18, complying with the Children’s Online Privacy Protection Act (COPPA). Users under 18 should refrain from using our website or services or providing personal information.

11. Data Protection Practices and Safeguards

It is our policy to protect personal information with the best possible security safeguards to protect against data theft, losses, unauthorized uses, disclosures, copying, use, or modification.

12. Opting Out of Newsletters and Email Lists

Users can opt out from newsletters, promotional, and commercial email lists by contacting us directly or using the ‘unsubscribe’ link in commercial emails. Requests to be removed from our email lists are processed promptly.

13. Modifications and Amendments to Privacy Policy

This privacy policy can be amended, updated, changed or modified without any individual notice. Such updates, changes or modifications are effective immediately upon publication, indicated by the last update date posted above this page. You as a user/member of DLBC, are encouraged to review this page regularly for policy updates.

In case of any queries or questions, make sure to contact us at support@dontlookbackcoaching.com.

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